We understand that buying on the
internet can be a little nerve wracking.
Satellite & Sound has a few
things in place to give you confidence
that you will actually
receive the product ordered and that we take
very good care of our
customers. (See link below for copies of e-mails
we've received from satisfied customers.)
One major reason to have
confidence buying from us is that
Satellite & Sound
is an authorized internet dealer for Pioneer and NEC plasma
screens. We are one in
a very exclusive club of e-tailers
allowed to sell Pioneer's consumer
line of plasmas
and we have a listing right on Pioneer's site. Obviously they
would not have us on
their site if we were not a legitimate dealer who does not rip off
customers.
Even if you purchase a different brand that does not require authorized
dealers to sell online,
the fact that we are authorized for these products is a big plus for us
compared to others.
If someone insists on a wire
transfer as the only
type of payment accepted--
don't do it!
Purchasing with a credit card is
probably the best way to protect
yourself against
illegitimate sellers. However you need to
at least feel
somewhat comfortable
before giving out credit card information over the phone to avoid
identity theft.
Many (but not all) fraudulent
sites are
put together in a haphazard fashion with poor grammar
and obviously misspelled words. Few if any sites are perfect in
that
regard, but sites
that look unprofessional and have many grammatical mistakes are ones to
avoid.
Be warned, however, that a few of the crooks have very
professional-looking web sites
and the appearance of the site is just one tool in your belt to keep
from getting burned.
Clicking
on the Better Business Bureau logo
on our site takes you to their web site.
There you can see that no one has
complained against our company. Anytime you
click on the BBB logo on a site,
it's important to make sure the link actually goes to
the "www.bbbonline.org" site.
If the BBB link takes you to a different domain name,
do not buy from that site! A simple search on Google will show
www.bbbonline.org
as
BBB's actual site. You
can also call
your
local BBB to verify their web address.
We also have a perfect "10"
rating for customer service on RESELLERRATINGS.com.
Many of our clients have found us through positive comments on the
AVS Forum
posted by previous satisfied customers.
Also do not discount your "gut feeling" when talking to a
salesperson.
You'll find when you talk to us on the phone that we are knowledgable,
helpful, and definitely not
high pressure when selling.
Lastly, we can provide you with references, both from our suppliers as
well as satisfied customers.
Below is a link for e-mails from customers who typify the kind of
feedback we receive.
Feel free to ask us for specific references from previous customers.
(Don't worry, if you become a customer we will not give out any
contact information without your permission.)
When you add up all of these
safeguards,
you can feel 100% safe in placing
an order with Satellite & Sound!
Customer Testimonials
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