We understand that buying on the internet can be a little nerve wracking. Satellite & Sound has a few things in place to give you confidence that you will actually receive the product ordered and that we take very good care of our customers. (See link below for copies of e-mails we've received from satisfied customers.)
One major reason to have confidence buying from us is that Satellite & Sound is an authorized internet dealer for Pioneer and NEC plasma screens. We are one in a very exclusive club of e-tailers allowed to sell these two manufacturer's consumer line of plasma TVs, and we have a listing right on Pioneer's site. Obviously they would not have us on their site if we were not a legitimate dealer. Even if you purchase a different brand that does not require authorized dealers to sell online, the fact that we are authorized for two of the leading manufacturers is a big plus.
If someone insists on a wire transfer as the only type of payment accepted--don't do it! Purchasing with a credit card is probably the best way to protect yourself against illegitimate sellers. However, you need to at least feel somewhat comfortable before giving out credit card information over the phone to avoid identity theft. Do not discount your "gut feeling" when talking to a salesperson. You'll find when you talk to us on the phone that we are knowledgable, helpful, and definitely NOT high pressure when selling.
Many (but not all) fraudulent sites are put together in a haphazard fashion with poor grammar and obviously misspelled words. Few if any sites are perfect in that regard, but sites that look unprofessional and have many grammatical mistakes are ones to avoid. Be warned, however, that some of the crooks have sites that look quite professional, and the appearance of a site is just one tool in your belt to keep from getting burned.
Satellite & Sound has a perfect "10" rating for customer service on RESELLERRATINGS.com. And many of our clients have found us on the AVS Forum with positive comments posted by our customers who were delighted with our service.
Lastly, we can provide you with references, both from our suppliers as well as satisfied customers. Below is a link for e-mails from customers who typify the kind of feedback we receive. Feel free to ask us for specific references from previous customers. (Don't worry, if you become a customer we will not give out any contact information without your permission.)
When you add up all of these safeguards, you can feel 100% secure in placing an order with Satellite & Sound!
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