We understand that buying on the internet can be a little nerve wracking.
Satellite & Sound has a few things in place to give you confidence
that you will actually receive the product ordered and that we take
very good care of our customers. (See link below for copies of e-mails
we've received from satisfied customers.)
One major reason to have confidence buying from us is that Satellite & Sound
is an authorized internet dealer for Pioneer and NEC plasma screens. We are one in
a very exclusive club of e-tailers allowed to sell Pioneer's consumer line of plasmas
and we have a listing right on Pioneer's site. Obviously they would not have us on
their site if we were not a legitimate dealer who does not rip off customers.
Even if you purchase a different brand that does not require authorized dealers to sell online,
the fact that we are authorized for these products is a big plus for us compared to others.
If someone insists on a wire transfer as the only type of payment accepted--
don't do it!
Purchasing with a credit card is probably the best way to protect yourself against
illegitimate sellers. However you need to at least feel somewhat comfortable
before giving out credit card information over the phone to avoid identity theft.
Many (but not all) fraudulent sites are put together in a haphazard fashion with poor grammar
and obviously misspelled words. Few if any sites are perfect in that regard, but sites
that look unprofessional and have many grammatical mistakes are ones to avoid.
Be warned, however, that a few of the crooks have very professional-looking web sites
and the appearance of the site is just one tool in your belt to keep from getting burned.
BBBseal
Clicking on the Better Business Bureau logo on our site takes you to their web site.
There you can see that no one has complained against our company. Anytime you
click on the BBB logo on a site, it's important to make sure the link actually goes to
the "www.bbbonline.org" site. If the BBB link takes you to a different domain name,
do not buy from that site! A simple search on Google will show www.bbbonline.org as
BBB's actual site. You can also call your local BBB to verify their web address.
We also have a perfect "10" rating for customer service on RESELLERRATINGS.com.
Many of our clients have found us through positive comments on the AVS Forum
posted by previous satisfied customers.
Also do not discount your "gut feeling" when talking to a salesperson.
You'll find when you talk to us on the phone that we are knowledgable,
helpful, and definitely not high pressure when selling.
Lastly, we can provide you with references, both from our suppliers as well as satisfied customers.
Below is a link for e-mails from customers who typify the kind of feedback we receive.
Feel free to ask us for specific references from previous customers.
(Don't worry, if you become a customer we will not give out any contact information without your permission.)
When you add up all of these safeguards,
you can feel 100% safe in placing an order with Satellite & Sound!
Customer Testimonials
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